Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods do you accept ?

You have several options to pay for your purchases: you can of course pay by bank or credit card; we accept Visa, Mastercard and even American Express. Or, if you have a Paypal account, you can pay through our Paypal Express Checkout, it's up to you!

Where can you deliver?

We deliver worldwide!

How long will delivery take?

Our average delivery time is 2-3 weeks for USA and 3-4 weeks for other countries

Where is my order ?

Delivery times may vary according to the products and suppliers and different products in your order may reach you at different times. If you are wandering where your products are, contact us through our dedicated page and we will investigate for you!

Can I cancel my order?

If you have received your order and wish to cancel it simply go through our returns process (see right below). If your order hasn't reached you then we will only be able to cancel your order if it hasn't been shipped yet.

Do you accept returns ?

Yes we do! Within 14 days of delivery. However please do note that the return address will depend on the product your ordered so you will need to send us a quick email at online@magentoy.com giving us the details of your order. Based on this we will give you a Return Form to print, sign and include in your parcel. We will also give you the return address for that product. At reception of your returned product we will issue a full product refund. The delivery charges however can only be refunded if your product has been damaged in transit or if it is different from what you ordered.

Send us an email